Refund, Return & Cancellation Policy

At OralVite, we are committed to providing quality oral care products and ensuring a smooth shopping experience. If you need to cancel, return, exchange, or request a refund for an order, the following policy applies.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched. To request a cancellation, please contact our customer support team as soon as possible after placing your order.Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.

Returns

For hygiene and safety reasons, we only accept returns on products that are:  Incorrectly delivered Damaged upon delivery Defective upon receipt. To be eligible for a return: A return request must be made within 48 hours of delivery. Products must be unopened, unused, and in their original packaging. Proof of purchase may be required.For health and safety reasons, we cannot accept returns of opened or used oral care products unless the item is defective.

Exchanges

Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.Where the error is on our part, OralVite will cover the cost of the exchange. Where the return is not due to an error on our part, additional delivery charges may apply.

Refunds

Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, refunds may take 5–10 business days to reflect in your account.

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